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Loom · Slack clip · MP4 → one branded ZIP

Paste Looms. Get SOPs humans and agents can use.

One ZIP - illustrated SOPs, narration audio, quizzes, role folders, and Cursor-ready skills. No seats. No empty knowledge base.

Get an SOP packSee what's in the ZIP

Packs from $499. Days, not a multi-week install.

Refund walkthrough12:41
4:18
loom.com/share/…
#ops-csclip
JR
Jordan2:14 PM

Quick clip - how we escalate a refund past $200

0:48
@Jottings → SOP in thread
SOPHow we refund a chargev1.2
Customer Success · Step 2 of 6
  1. 1Open Stripe → Customers
  2. 2Find the charge by email
  3. 3Refund · match CS reason code
DOCXPDFMDquiz
screenshot02
from loom.com/share/…index.html · open
Loom→Slack→SOP
How it works

You already recorded the work. We turn it into SOPs.

Looms nobody can search. Trainual that still needs content. Metered converters that kill batch work. Skip all three.

    01

    Send the video

    Loom URLs, Slack clips (≤5 min), or MP4s. CSV or a list is fine.

    02

    We structure it

    Transcript + screenshots → illustrated SOPs, quizzes, sop.json, your brand.

    03

    Open the ZIP

    index.html, no login. Drop into Drive or Notion. Slack later if you want.

What's in the pack

Files you own. Not a portal you rent.

One ZIP. Open index.html. Everything else drops into Drive, Notion, or Confluence.

  • Illustrated SOPs

    DOCX, PDF, HTML, Markdown

  • sop.json

    Structured source of truth

  • Screenshots + audio

    Step-tied images, MP3 narration

  • Quizzes

    HTML tests from the same content

  • Brand pack

    Logo, colors, fonts - white-label

  • index.html viewer

    Step nav + lightbox, no login

  • Role folders

    by-role/CS/, by-role/DevOps/ (Agency)

  • Agent skills

    SKILL.md + AGENTS.md for Cursor (Agency)

Slack is optional - film a clip or ask @Jottings in-thread. Canonical docs stay in the ZIP. Details on /slack. /slack

Loom · onboard
J
SOP pack · Acme Ops
New hire: first-week checklist

Walk a new CS hire through tools, Slack channels, and the refund SOP before their first live ticket.

  1. 01Join #ops-cs and #escalations
  2. 02Watch the refund Loom → open this SOP
  3. 03Complete the quiz (pass ≥ 80%)
  4. 04Shadow one live refund with a lead
illustratedaudioquizSKILL.md
Step screenshot
Quiz · Q3

When do you escalate a refund past $200?

A · Always ask legal first
B · After lead approval ✓
Pricing

Pay for hours of video. Not seats.

One-time packs. No seat tax. Overage $80/hr.

Starter
5 hours of video
$499one-time
  • Full pack: docs, audio, viewer, quizzes
  • Four formats + sop.json
  • Email delivery of the ZIP
Request Starter
Most requested
Growth
15 hours of video
$1,499one-time
  • Everything in Starter
  • Brand pack (logo, colors, fonts)
  • Priority turnaround
Request Growth
Agency
40 hours of video
$3,499one-time
  • Role folders + freshness + booklet
  • SKILL.md + AGENTS.md
  • Slack channel with our team
Request Agency
FAQ

Short answers.

More on /faq.

Send your Loom list. Get the pack.

Starter $499 · Growth $1,499 · Agency $3,499. Or email hello@jottings.ai with a CSV.

Request a packSee pricing
One-time packs · files you own · no seat tax